Our Leadership Team

Marilea Rans, Call Center Manager

Marilea Rans joined Graven Austin & Drake in 2010. Prior to joining GAD Marilea served 9 years in bank and finance management. During her tenure with GAD she has successfully managed hundreds of telephone marketing campaigns for audience development, event marketing, and sales. Marilea holds a bachelor’s degree in Economics from Purdue University.

Marese Dunn, Human Resource Manager

Ms. Marese McIntosh-Dunn has a considerable amount of experience in HR Management roles in the BPO industry; having previously worked for Startek and IBEX.  Ms. Dunn holds a Bachelor of Science in Human Resource Management from the University of College of the Caribbean.  

Chanae Tennant, Team Supervisor

Chanae Tennant began her BPO career in the banking and finance sector in 2016. In 2019 she joined Rampart Marketing and was quickly identified as a stand-out agent where she received numerous awards and was subsequently promoted into the quality control department followed by a promotion to Team Supervisor. Chanae takes a personal interest in the training and development of each team member.

When Chanae is not busy at Rampart, she enjoys arts, crafts and baking with her 4-year-old daughter.

Omar Walker, Team Supervisor

Omar Walker possesses almost a decade of BPO experience representing some of the world’s most recognizable brands including AT&T, Amazon, and GrubHub. Omar spent several years at Fusion where he was promoted multiple times as a Subject Matter Expert and Team Leader.

Omar has been married for 11 years and has a 9-year-old son. In addition to his role at Rampart Marketing, he stays busy with ministerial work as the Pastor for Temple of Praise Prophetic and Deliverance International Ministry church.

Janique Waite, Team Supervisor

Janique attended Mona High School where she was a former Prefect and Deputy Head Girl. Her mother’s entrepreneurial spirit fostered her interest in business and shaped her decision to further pursue her education. Janique has a pending bachelor’s degree in Human Resource Management with a Minor in Psychology from the University of the West Indies. Janique was promoted to a Team Supervisor in 2020. Her secondary education gives her a unique perspective to managing her team, promoting effective communication, and fostering a productive environment through positive motivation.

Janique has two brothers and enjoys volunteering for various organizations.

Shanoya Thompson, Team Supervisor

Shanoya first BPO experience is with Rampart Marketing. She was quickly promoted twice. She supervises day-to-day production operations and works closely with team members. She’s a powerful force in the workplace and uses her positive attitude and tireless energy to encourage others to work hard and succeed. In her free time, she enjoys outdoor activities and spending time with families.   

Nichalos Charlton, Team Supervisor

Nichalos is the newest addition to the supervisory team at Rampart Marketing, after being promoted twice. He joins us with prior BPO experience from Conduent and Sutherland Global Services. He also acquired sales and marketing management experience from the Kaizen Group. Nichalos currently holds a Bachelor of Science in Business and Marketing from Excelsior Community College.

In his spare time, he enjoys playing rugby and going on new adventures.